Privacy Policy for Oceanic Plumb

At Oceanic Plumb, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy describes how we collect, use, process, and disclose your information when you use our website or engage with our plumbing services.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

a. Personal Data You Provide Voluntarily:

• Contact Information: When you request a service, make an enquiry, or fill out a form on our online platform, we may collect your name, email address, phone number, and physical address.
• Service Details: Information related to the plumbing services you request, such as details about your emergency plumbing needs, boiler repair, drain unblocking, bathroom renovation plans, leak detection, water heater services, or central heating maintenance.
• Communication Data: Any information you provide when you communicate with us via phone, email, or our website's contact forms.

b. Automatically Collected Information:

• Usage Data: We may collect information about how you access and use our site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand user behaviour and improve our online platform.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our site and hold certain information. These are used to enhance your experience, analyze site traffic, and for advertising purposes. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the collected data for various purposes, including:

• To provide and maintain our plumbing services, including scheduling appointments and dispatching technicians.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide customer support and respond to your enquiries.
• To monitor the usage of our site and improve its functionality and user experience.
• To detect, prevent, and address technical issues.
• To personalize your experience on our online platform.
• To send you marketing and promotional communications about our services that may be of interest to you, where we have your consent or are otherwise permitted to do so by law.

3. Legal Basis for Processing Personal Data (GDPR)

We process your personal data based on the following legal grounds:

• Performance of a Contract: To fulfil the plumbing services you have requested or entered into a contract with us for.
• Legitimate Interests: For our legitimate business interests, such as improving our services, marketing, and preventing fraud, provided these interests do not override your fundamental rights and freedoms.
• Consent: Where you have given explicit consent for us to process your data for specific purposes, such as sending marketing communications. You have the right to withdraw your consent at any time.
• Legal Obligation: To comply with legal obligations, such as maintaining records for tax or auditing purposes.

4. Disclosure of Your Information

We may share your personal data in the following situations:

• Service Providers: We may engage third-party companies and individuals to facilitate our plumbing services (e.g., dispatch systems, payment processors). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business Transfers: If Oceanic Plumb is involved in a merger, acquisition, or asset sale, your personal data may be transferred.
• Legal Requirements: We may disclose your personal data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation.
  • Protect and defend the rights or property of Oceanic Plumb.
  • Prevent or investigate possible wrongdoing in connection with our services.
  • Protect the personal safety of users or the public.
  • Protect against legal liability.

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations (e.g., if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes.

6. Security of Data

The security of your data is important to us. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You have the right to withdraw your consent at any time where Oceanic Plumb relied on your consent to process your personal information.

If you make a request, we have one month/30 days to respond to you. To exercise any of these rights, please contact us. You also have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, please contact your local data protection authority.

8. Links to Other Sites

Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our services are not intended for anyone under the age of 18 (referred to as "children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Oceanic Plumb
• 7 The Quay, Suite 3, Waterford, County Waterford, X91 Y88X, Ireland